Crisis Recovery Worker 21 Hours

Part Time Crisis Recovery Worker

Based at The Sanctuary, Peterborough with occasional travel to Cambridge

21 hours per week - evenings & alternate weekends, 4.30pm-11.30pm

Week 1: Wednesday, Saturday, Sunday;

Week 2: Tuesday, Thursday, Friday

Salary Salary Scale point 19 (18 + 1 for anti-social hours) (April 2025) 

£16,434.32 per annum for 21.0 hours per week (£29,347.00 p.a. FTE)

Main Objective             

The Sanctuary is a non-clinical, safe space for individuals to visit as an alternative to attending A&E and is part of the wider First Response Service across Cambridgeshire and Peterborough.

Working one to one (either face to face, over the telephone, or on video call) you will support individuals experiencing mental health distress by:

• Establishing connection and rapport in a non-intrusive, non-judgmental and compassionate manner
• Supporting individuals through guided self-help strategies including grounding, breathing techniques.
• Supporting individuals to relay their immediate needs and concerns and offering emotional and practical support and information to address these.
• Provide individuals with information on and how to connect with social support networks available to them in their own community.
• Supporting individuals to make a safety plan.

Specific Duties and Responsibilities

This is a crisis response service operating between 11am and 11.30pm, 365 days per year and the successful post holder will:

• provide practical and emotional one to one support to individuals experiencing a mental health crisis.
• listen with empathy and without judgement and support individuals in distress to find ways to make their current situation more manageable.
• support individuals accessing the service to develop self-management strategies, making best use of their own strengths and community resources.
• take a pragmatic approach to risk management and to ensure the safety of individuals accessing the service, supporting them to develop safety plans and liaising with other services as appropriate.
• work supportively as part of a small team.
• carry out administrative tasks in a timely way and provide written reports when required.
• work collaboratively with external partners and organisations.
• attend reflective practice supervision and one to one line management supervision.
• provide cover across both Sanctuaries (Peterborough and Cambridge) when required.
• perform any other relevant duties commensurate with the post.

This post is subject to satisfactory enhanced DBS clearance.

Person Specification

Please provide evidence to support these competencies within your application

Essential         

To demonstrate compatibility with CPSL Mind’s aims, objectives and values

Demonstrable experience of working with or supporting individuals experiencing emotional distress

Evidence of providing person centred support

A demonstrable awareness and understanding of mental health

Proven experience of engaging, supporting and empowering individuals on a one-to-one basis

Good communication skills across a range of media ie, face to face, telephone, writing documents, email, presentations and data collection

Ability to work on own initiative and respond with flexibility

Ability to engage and work as part of a team and manage own workloads

Capacity to work flexible hours within an agreed shift pattern

Desirable

Full driving licence held and car owner/access to car

Clear understanding of principles of suicide prevention and safety planning

Self-aware with ability to manage own wellbeing

Ability to use Microsoft Office, particularly Word, Excel and Teams